★★★★★ 5
Very Impressed
First off, I just want to say that this is a very good company. They have the best customer service that I have seen with any online company that I have ever dealt with. Other companies should take notes on how they should handle problems from this company. Now On to my review of this chair. I purchased the chair almost 5 months ago now and was pretty hyped about getting it. It is not very easy to find a chair for a larger person. I weigh 299 pounds and needed something that would support that. Some of the other office chairs I have had in the past said that they did support up to and over my weight and the gas cylinder would always give out. So far, I have not had any issues with it. Now I did have a few problems with the chair, and the company fixed the problem right away. The first was comfort. When I first got the chair, it was kind of stiff which is expected of a new chair. But the wings on the side of it would rub on my legs making it painful to sit in the chair for more than an hour. It seemed that the metal bars in it were too far pressed in. I contacted the company about it to see what they could do to fix the problem and they sent me out a cushion to help raise me above the cushion. That was good enough for me. Eventually I ended up not having to use the cushion. (I was working on losing weight.) They second problem happened with the wheel base. One of the supports that held the wheels in place had come apart. I contacted the company right away and sent them a picture of the problem and they sent me out a new base. Not the easiest to change out once you have set it in place. But after watching videos on YouTube I was able to get it replaced. Now 4 months later I did have another issue with the chair which actually happened to me 1 week ago now from this date. My arm rests were moving around a lot and I didn't understand why. So, I flipped the chair over to check and see if the screws had come loose. They were not loose at all. I then went ahead and took the arm rests off and as soon as I did I noticed a metal bar had fallen. I removed the felt that was hiding it and seen that the welds that held the bar in place had failed. I am not going to lie I was pretty bummed about it. I contacted the company and explained to them what happened, I sent in pictures to show the problem. They got back to me within hours of my complaint and sent me out another seat to replace the old one. I just got it 2 days ago and put it on and all is good again. Now one thing I noticed about the new chair seat is that the metal bars are not sticking in my side. Either I have lost weight (I have.) or they have fixed that problem. Either way I am completely happy. Now I am sure that there are other chairs out there that are a bit better in comfort but they also cost a lot more. This is a very nice chair for anyone looking to get a gaming office chair and not break the bank in the process. Just a few pros and cons about the chair.
Pros:
1. Great Customer Service from the company. They actually uphold a warranty.
2. Affordable price for a gaming office chair.
3. The recline feature comes in handy and is really nice.
Cons:
1. The arm rests should be a bit higher or be able to extend higher then what is allowed currently.
2. Not the most comfortable chair if you sit in it for extended times. More cushion could help this problem.
Overall, I am really happy with my purchase and would recommend and use this company again in the future. I hope that someone finds this review helpful when going to purchase a affordable office chair.
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Reviewed in the United States on August 7, 2018


